We pack every order at our warehouse in Noida and hand it to the courier the same day whenever we can. This page tells you when your order leaves, when to expect it, and what happens if something goes wrong.
1. When your order leaves our warehouse
Couriers collect from us twice a day, Monday to Saturday, and every day in the weeks before Diwali and Holi.
| You order | It leaves at |
|---|---|
| Before 8:00 am | 11:00 am, same day |
| 8:00 am to 2:00 pm | 4:30 pm, same day |
| After 2:00 pm | 11:00 am, next working day |
Cash-on-delivery orders leave at the next pickup after you confirm them (see section 5).
2. Your expected delivery date
Enter your pincode on any product page or at checkout to see the date your order should reach you. We work it out from three things:
- the pickup your order will catch;
- the courier that serves your pincode for the items in your cart;
- that courier's current transit time from Noida to your pincode.
We add one day as a margin, so the date is one we expect to keep.
Shipping time may vary because of courier delays, weather, festival rush or remote areas.
3. Items that travel by road
Some items are not allowed on aircraft: camphor, matchboxes, attar and perfume, aerosol and pressurised cans, and party poppers. These travel by road, which takes longer. If your order contains any of them, the whole order travels together by road, so you receive it in one parcel. The date you see at checkout already includes this.
Orders above 5 kg also travel by road, and orders above 20 kg by a cargo partner. We will share the cargo tracking number with you.
Road couriers for these items do not yet reach every pincode. If yours is not covered, we will tell you before you pay.
4. Delivery charges
| Order value | Delivery |
|---|---|
| ₹600 and above | Free, whatever the weight |
| Below ₹600 | ₹99 |
| Cash on delivery | ₹30 extra |
5. Cash on delivery
After you place a cash-on-delivery order, we send you a WhatsApp message to confirm it. Reply to confirm, or pay by UPI from the same message and save the ₹30. Your order leaves at the next pickup after you confirm.
If we do not hear from you within 24 hours, we cancel the order and send you a link to order again with online payment.
6. If an item runs out
Rarely, an item runs out after you order it. We will message or call you straight away. We send the rest of your order without waiting, and for the missing item you choose: a refund, or delivery on a firm date at no extra charge. You can also choose to wait and get everything together.
If we cannot reach you before the next pickup, we send what we have and refund the missing item.
7. Damaged or leaking parcel
Send us a photo or video on WhatsApp at [Totacart WhatsApp number] within 48 hours of delivery. We arrange a free pickup of the damaged item. Once it reaches our warehouse and we have checked it, we send a replacement at our cost, or refund you if the item is out of stock. Every parcel is packed on camera at our warehouse, which helps us settle claims quickly. Full details are in our Return and Refund Policy.
8. If delivery fails
If the courier cannot deliver, the courier will call you to arrange another attempt, and tries up to two more times. If your address or phone number needs correcting, WhatsApp us at [Totacart WhatsApp number]. If the parcel still comes back to us, we refund a prepaid order minus the actual delivery charges both ways, and show you both amounts.
9. Refunds
Refunds go back to your original payment method through Razorpay, our payment partner, which takes 5–7 working days from the day we issue the refund.
10. Contact
Questions about your delivery: WhatsApp [Totacart WhatsApp number], email ecom@totacart.in. Please keep your order number handy.